seed.art.lab

Refund Policy

RETURNS 
Please note we have no refund or exchange policy for change of mind.

DAMAGED ITEMS 
Our return policy for damaged item/s lasts 10 days. If 10 days have gone by since your purchase arrived, and you have not written to inform us of a problem within those ten days, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase and may require you to post back any damaged items or provide photographic evidence.

REFUNDS FOR DAMAGED ITEMS Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

SALE ITEMS Sale items cannot be refunded.  

EXCHANGES We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sophiemunns@iinet.net.au and send your item to: 48 Meemar St, Chermside QLD 4032 

SHIPPING 
To return your product, you should mail your product to: 48 Meemar St, Chermside. QLD 4032

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $100, you might consider using a trackable shipping service or purchasing shipping insurance. Email for information.

If you are uncertain about any policy or term described email first to put your mind at ease.